About Us

Regional RN Director of Care Coordination

Banner Health | Multiple, AZ

• Provide direct oversight of six employees, including five Associate Directors; Provide general oversight of over 100 frontline Care Coordination employees.
• Interface with clinical informatics team for design and implementation of Cerner applications.
• Worked in concert with BHN Population Health to design and implement ED Bounce back Pilot program which led to a 30% reduction in ED readmissions.
• Provide Budget management for Care Coordination across 6 facilities.
• Engage in regulatory & compliance oversight for department length-of-stay management and other KPI.
• Provide oversight of Utilization Management functions across 6 facilities, including addressing issues regarding inappropriate UM and reporting on all associated metrics.
• Management & Monitoring of statistical data for DRG’s, GLOS Variance, Discharge timeliness, Milliman LOS, Case Mix Index and other data outcome markers. Outcome driven.
• Matrix reporting to facility CMO’s & CFO’s for 6 facilities
• Leadership development: successfully producing 7 successful supervisors, 4 Associate Directors, & 1 Director for the system from within my direct service line.

Oct 2015 – Current

Process Improvement Specialist

Banner Hospice/Home Health | Gilbert, AZ

• Provided process improvement oversight and improvements in the areas of Home Health, Home Medical Equipment, and Home Infusion Therapy.
• Conducted assessment of strategic quality measures and devised strategies for addressing concerns.
• Lead change management for implementation of identified processes improvements.

June 2015 – Oct 2015

Clinical Manager/Steward

Accolade Inc

• Management of clinical and non-clinical telephonic health navigators, as well as program leads.
• Developedteams in customer service, claims, and benefits training to high performing team in 6 months.
• Provided team performance evaluations, weekly feedback, engagement, and leadership development.

June 2014–June 2015

Regional Clinical Services Director

Optum Hospice and Palliative Care

• Clinical oversight within region including onboarding and education of Clinical Managers.
• Quality, regulatory, compliance oversight, strategic initiatives oversight.
• Oversaw education for clinical processes, documentation, compliance & quality reporting outcomes, and physician documentation.
• Development of high performing autonomous teams within sites and provided merger management for acquisition of new hospice business.
• Medicare/CHAP survey preparedness via continuous MOCK survey.

June 2011- June 2014

ED Case Manager

Banner Health | Gilbert, AZ

• Utilization/Documentation Review/Admissions Gatekeeper.
• Part of transition team for closure of Banner Mesa Hospital.
• Provided compliance monitoring for Medicare regulations including denials, concurrent review, and clinical coordination with coders.
• Served on Lead House Quality and Safety Shared Leadership Council.

June 2006 -June 2011

Clinical Director/Consultant

Americare Hospice & Palliative Care | Mesa, AZ

• Oversaw new site start-up process through state and Medicare survey.
• Provided management of patient care for terminally ill patients including onboarding and supervision of RN, Social Worker, LPN, CNA, Chaplain, and Clinical support staff and contracted employees.
• Oversaw contract management, budget administration, financial oversight, marketing, and billing oversight.
• Assisted in software purchase and initiation of EMR and Medicare compliance oversight and preparedness functions.

December 2004 – January 2006

Director of Nursing

Creative/Apache Home Health | Mesa, AZ

• Oversaw site redesign through Medicare certification.
• Provided oversight of homebound patients with wounds/IV therapy including onboarding and education of all new staff.
• Oversaw budget management, staffing, utilization, intake, quality design, operation redesign.
• Provided oversight of initiation of computer automation for OASIS documentation.

December 2000 – December 2004

Director of Patient Care

Vistacare Hospice | Casa Grande, AZ

• Onboarding, education and supervision of all staff.
• Supervision of RN, Social Worker, LPN, HHA, Chaplain, Clerical staff and contracted employees.
• Medicare regulatory oversight and preparedness.
• Provided oversight of budgets, financial affairs, marketing and operational concerns.

Jan 1997 – February 2001

Registered Nurse Bedside Experience

• Oncology
• ICU (Medical, Surgical, Trauma)
• Emergency Department level 1 Trauma
• Radiology
• PACU/OR
• Hospice, Home Health & Infusion

May 1988 – Jan 1997